Master of Business Administration

Graduation:1997

Master of International Management

Graduation:1996

-       Graduate Student Speaker at Commencement (Madrid)

-       MBA Student Representative (Paris)

-       Social Activities/Marketing Chair (Heidelberg)

 

Bachelor of Arts

Graduation:1992

-       Fulfilled degree requirements in three years

-       Early acceptance and full-time attendance following junior year of high school

 

Web Operations Analyst

2006-2007

Implemented QA controls to the web trafficking team. Introduced a ticketing system directed specifically towards the needs of the web traffic, sales, and accounting teams. Produced training and reference materials documenting the order and reporting processes. With sales, created a standardized insertion order and naming convention for campaigns, thereby improving reporting capabilities, failure testing, and historical inquiry turnaround. Simplified the monthly billing summary for accounting and began archiving billing reports to assist with client inquiries and sales revenues. Tested and implemented web-based media from advertisers with development team, including streaming video, flash, java, and html.

Project Manager

2000-2002

IT Development Project Manager (2001-2002)

Developed an integrated project database and infrastructure to manage a team of seven developers in Chicago while coordinating their efforts with their counterparts in London, Paris, and Madrid. This system improved resource allocation, developer productivity, departmental accountability, and on-time project completion by providing a secure and standardized process for project initiation, client communication, documentation, tracking, testing, and on-time implementation. Eliminated a five-year backlog of internal client projects for the real-time-access system (rtaglobal.com), the customizable streaming market data feed system provided to clients. Provided client support and communication throughout the 9/11 catastrophe.

eBusiness Project Manager (2000-2001)

Managed development, testing, and security distribution of the portal. Coordinated training and consulting modifications with vendors. Provided verbiage assistance to the legal department regarding IT-specific contract breaches. Developed the CARR-CAI Vendor and Web Change Management Control Databases in Lotus Notes. Provided reports and analyses of website metrics to senior management.

Training

-       Calyon's Futures and Options School (University of Chicago): Treasury Bond and Note, Intro to Eurodollars, Advanced Eurodollars, and Options Futures

-       Chicago Mercantile Exchange (DePaul University): Intro to Futures

-       WebTrends: CommerceTrends Reporting Server 3.1a and Enterprise Suite for Lotus Dominoes

-       Conferences: GlobalSight's Web Globalization, DCI's Corporate Portals, BusinessWeek eBiz Live!

 

Y2K Consultant

1997-2000

Projects: Change Management, Command Centers (contingency planning), Clean Management and Network Support, Midrange Renovation, Infrastructure Operations documentation lab-scheduling and testing, End-User Computing, Audit research and documentation; Asset Management, and Pre-Production

Groups: Sage Corporation, NY-Treasury, AA-Branches, Standard Federal, InterFirst, LaSalle Mortgage

Client Sponsored Training

-       Bindview: Console, Enterprise Management System

-       ABN AMRO: Y2K Shrinkwrap Software, Y2K SQA Documentation, Y2K End-to-End Interface, Y2K Testing of Non-Mission Critical Applications, End User Y2K Self Certification of Spreadsheets, and Lotus Notes

 

Director of Special Projects

1996-1999

Restructured marketing and promotional materials (website, workshops, seminars, publications), modernized office support software, and set up internet facilities for an enterprise and legacy mainframe-based software company.

 

Senior Computer Lab Assistant and Library Aide         

Coordinated schedules for multiple locations, maintained software and hardware integrity, provided application training and support, and managed secure access to equipment as part of my work-study program.

 

Product Engineering & Reengineering Senior Clerk

Developed, coordinated, formatted, and published the premier Product Engineering Business Plan in 1994, the model for future editions. Created market reports and presentations, assisted in department relocations, renovated manual forms, destroyed outdated documents, and updated templates during software and hardware upgrades.

     

Hotel Manager                             

Maintained employee schedules, bookkeeping, and guest services at this privately run hostel.

 

Marketing & Promotions Intern

Maintained promotional correspondence to new and existing clients, including advertisers as well as subscribers. Established a bi-weekly department newsletter. Assisted with all facets of event preparations, from packaging elaborate invitations and gift bags to fulfilling the role of junior host with guests at events.

 

Faculty Services Assistant

Greeted students and provided headcount and messaging services to professors as part of a work-study program.

 

Model

 

 

Languages: French, HTML, CSS, Python, BASIC, COBOL

Operating Systems: MAC OS X, MS Windows 3.1-XP, DOS

Applications: MS Project, MS Explorer, MS Office 4.2-current (Word, Excel, Powerpoint, Access), Lotus Notes Database, Lotus Notes Mail, Lotus 1-2-3; Adobe Photoshop; Fugu, Yummy FTP, WordPerfect, Harvard Graphics, ProWrite, Quark Xpress, PeopleSoft, OpenTable, , SubEthaEdit, Netscape, FireFox, Mediaplex MOJO Ad Server, Bloomberg Terminal

Volunteer Activities: "Feed the Homeless" Program at Glide Memorial Church, San Francisco Food Bank, Chrissy Fields Restoration Project, various OneBrick.org activities in San Francisco & NYC, LocksofLove.org donor

Promotional Sales: Zoological Society of Milwaukee/Bank One: Milwaukee County Zoo; GM/Household Bank: Chicago Auto Show; Hinckley Springs: Gospel Fest,Taste of Chicago